Perks Mobile: Terms and Conditions
Perks Mobile is a trading name of Sales Whizz Ltd.
Sovereign House, 12 -14 Warwick Street, Coventry, England, CV5 6ET.
Registered Number 12019467
Network (powered by):
Plan Communications Limited trading as plan.com registered in the Isle of Man at No.5 Victoria Street, Douglas, Isle of Man, IM1 2LR.
Registered Number 010273V
Customer Help & Support (powered by):
Fusion Business Communications Ltd, Blakenhall Park, Bar Lane, Barton under Needwood, DE13 8AJ.
Registered Number 08739881
1. Placing an Order
1.1. Orders for any of our Sim Only deals can be placed via our Perks Mobile website (www.perksmobile.com).
1.2. All required fields and sections of our order forms must be completed with the correct information.
1.3. We aim to process and dispatch all orders as quickly as possible – providing we have all the necessary information, and the customers meets our eligibility and verification requirements to proceed.
1.4. All orders are checked by our Customer Support Team (at Fusion Communications) for the security of both the customer, Perks Mobile, Fusion Communications and Plan.com. Our customer support team or Plan.com may request proof of address and/or proof of identification from customers before an order can be processed. If this is the case our customer support team will contact these customers giving full details of what is required. If this is required there might be a delay in the order process and delivery date of the new sim card.
1.5. All applications for a pay monthly Sim Only “contract” are subject to approval by Plan.com. The network may also decline your application in certain instances. If your application is declined, our customer support team will contact you.
1.6 All customers are required to sign a Plan.com eContract agreeing to the price per month, contract length and its T&C’s.
1.7. To protect against fraud and at the discretion of Perks Mobile, customers may be restricted to the number of purchases they can make in any period.
1.8. Having read our Terms & Conditions, it is the responsibility of the customer to check the appropriate network and service provider Terms & Conditions and charges to ensure they are completely satisfied.
2. Website Accuracy
2.1. Our website team work extremely hard to ensure our website is as accurate as possible and in order to achieve that our website is updated regularly.
2.2. However, we cannot guarantee the accuracy of information supplied, especially aspects like network tariffs, call charges, special offers and promotions which may change without prior notice, before or after you have placed your order with us.
3. Delivery of your new Sim card
3.1. All orders placed come with a standard Monday – Friday free delivery. If Saturday delivery is requested by the customer, there is a £10.00 charge to do so. We use Royal Mail for all deliveries, however on occasions we might use a courier service.
3.2. We will only deliver to the customers home address and a signature will be required at the home address to receive the delivery.
3.3. When the order is ready for dispatch the customer will be contacted via email (and telephone call) by our dispatch team (at Fusion Communications) to confirm the order is on its way.
3.4. All deliveries are subject to sim card stock availability at the time of order confirmation.
3.5. Perks Mobile cannot be held responsible for any delivery delays with Royal Mail or any courier used. Delivery is subject to the availability of the delivery service.
3.6. Delivery times may vary for non-mainland and Highlands deliveries.
3.7. Delivery suppliers will attempt delivery once and leave a calling card if delivery is unsuccessful. In the event of an unsuccessful delivery your parcel will then be available for collection from a depot, warehouse or other depository. If the delivery has not been arranged for collection or re-delivery within 48 hours the parcel will then be returned to us. In this occurrence a charge of £10.00 for re-delivery will be incurred. Re-delivery should be arranged by contacting our customer support team.
3.8. It is the customer’s responsibility to check all correspondence is correct, sign any documentation required and notify us of any errors.
4. Privacy of Information
4.1. Any information collected by Perks Mobile, including that gathered at the time of ordering/registration is collected lawfully and in accordance with the UK Privacy Laws. Sales Whizz Ltd are the data controller.
4.2. We may share your information with other providers to carry out services on your behalf. Other providers include the Network and our Help & Support partners. Although your information may be shared, we still control your personal information and we have strict controls in place to make sure it’s properly protected.
4.3. We will not sell, distribute or lease your personal information to third parties unless required by law to do so. As detailed above the information is only shared with providers in which we partner with to be able to process your order request. You may request details of personal information which we hold about you, under the legislation of the latest Protection and Privacy Acts. Please contact in any method listed above to obtain this information. You may also contact if you believe that any information we are holding on you is incorrect or incomplete.
4.4. The customer is in agreement that we may use personal information provided in order to conduct appropriate anti-fraud checks. Personal information that is provided by the customer may be disclosed to a credit reference or fraud prevention agency and relevant authorities, which may keep a record of that information.
4.5. If you wish to opt out of any marketing or contact from ourselves, this can be done by emailing help@perksmobile.com
4.6. If you require any further information regarding our Privacy of Information Policy please email help@perksmobile.com
4.7. You will find our full privacy & cookie policy detailed on our website.
5. Pricing
5.1. Unless we indicate otherwise, all prices stated on our website include VAT and delivery to mainland United Kingdom (excluding Eire). Errors and Omissions are accepted.
6. Sim Only Contract Connections
6.1. All Sim Only contracts are subject to the minimum contract term set by the network and agreed between us. All contract connections are subject to status and acceptance by the Network concerned to United Kingdom residents aged 18 years or over. Contract renewals are also subject to a further minimum term contract term.
7. Cancelling your contract and returning your Sim card.
7.1. If for any reason you wish to cancel your contract and return a sim card please email help@perksmobile.com with your Full Name and the reason for the return.
7.2. If you are cancelling your order, you must advise Perks Mobile of the return requirement within 14 days of your activation date. Your activation date will be the same date we set for delivery. We will not accept any returns for cancellation outside of this period. As per 3.5 (delivery) Perks Mobile accepts no responsibility for any delivery delays with Royal Mail or any courier used. Delivery is subject to the availability of the delivery service.
7.3. It is the customer’s responsibility for the safe return of all goods.
7.4. Please refer to your order confirmation email and eContract (via the My.Plan portal) for full details of your tariff and contract information. If you need another copy of this, please contact us directly.
8. Your Legal Rights as a Consumer
8.1. These terms & conditions do not affect any of your statutory rights, which cannot be excluded or restricted by law.
9. Complaints
9.1. If customers have cause for complaint regarding any service or product provided by Perks Mobile they are to email full details to help@perksmobile.com
9.2. We endeavour to respond to all complaints within two working days and aim to resolve any problems as quickly as possible.
10. Mobile Number Portability
10.1. Should a mobile number transfer be delayed after our initial setting up procedure with the relevant network, we cannot be held responsible for any further delay as the mobile number transfer is then totally the responsibility of the networks and/or service providers involved.
10.2. If a customer’s mobile number transfer spans over two separate calendar months, we cannot be held responsible for any tariff or line rental changes imposed by the mobile phone networks and service providers.
10.3. We cannot be held responsible for; any additional network or call charges; any loss or damage as a result of a delay in the processing of the port; an inability to port the customer’s number; if the PAC code expires before connection. If we find the PAC code has expired when it comes to connection we will notify the customer.
11. Minimum Contract Term and Early Termination of Air Time Contracts / Changing of Tariffs
11.1. Our offers with monthly contracts are subject to the minimum contract term agreed by you. Upon expiry of the minimum contract term the contract will continue to run on a rolling basis until you give the network notice of your cancellation requirement. 30 days’ notice will be required for cancellation. Cancellation emails are to be sent to help@perksmobile.com and our support team will contact you with instructions for how to cancel your contract with the network.
11.2. If you disconnect from the network or otherwise terminate the contract within the minimum contract term for any reason, you will be liable to discharge the following costs (to the extent that they apply to your tariff):
a) The line rental due for the remainder of the minimum contract term
b) Any additional charges or costs incurred by us and/or your network provider as a result of the contract coming to an end early, such as administration costs and loss of income for the remainder of the minimum contract term.
11.3. In the event that any sums due to us on your account are outstanding and become overdue we reserve the right to refer the matter to our debt collection agency, which will incur additional costs, to be payable by you. Any costs incurred to collect the debt will be added to your debt balance, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us these additional costs, and that recovery of same can be enforced against you in court or by other formal debt recovery action.
11.4. Disconnections arising during the initial 14 day cancellation period are the only exceptions to the above clauses 11.1, 11.2.
11.5. It is important to note that the network will not allow downgrades of tariff during a customer’s contract. It is in your interests to select the tariff that is most suitable for your needs at the beginning of a contract, to avoid any tariff downgrades becoming necessary during the term of the contract.
12. Disputes
12.1. In the event of any disputes over these terms and conditions, or for any disputes regarding any other matter, the decisions of Perks Mobile is final.
